Check every call, not just a few
AI listens to 100% of your calls, scores them against your own criteria and shows each agent what to improve.
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Trusted by leading Baltic brands
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After Open24 installed 9 AI Chat Agents for 3 e-commerce brands in 3 different markets: Lithuania, Latvia and Estonia
See One of Them in Action
After Verskis.lt installed AI chat agent into their platform
Read Full Case Study
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Through saved time and increased sales,
Read Full Case Study
Built on your own quality criteria and connected to your phone system. Managers see the whole picture, and every agent sees how to get better.
AI reviews every call automatically, not the 2% a manager has time to listen to.
Add your own quality checklist, from greeting to closing. Every call gets a score for each point.
Accurate transcripts of every call in many languages. 98% accurate on average even in Lithuanian, and higher in English or Polish.
Click a timestamp to hear exactly where the AI gave or took points, and check its reasoning.
Agents see their own scores and tips, so they learn from mistakes quickly.
Flags unhappy customers and risky promises, so you can act before they turn into bad reviews.
Ask the AI assistant about trends by team, topic or period, and get an answer in seconds.
AI Call Analytics comes with the AI-first Helpdesk, where your team reviews scored calls, coaches agents and tracks quality.
All calls in one place, checked against your own criteria.
Jump to the key moment in a call and leave feedback for the agent.
See scores by agent and topic, and what customers call about most.
Try it on your own calls first. Connect your phone system once you’re sure.
Your team
Sign up
Fill in a short form and tell us how you check call quality today.
Parnidia
Free trial
Within a day, you get 14 days of free access with up to 10 hours of calls analysed.
Your team
Criteria and first calls
Set your evaluation criteria and upload a few recordings. We help along the way.
Parnidia
Phone system
Like the results? We connect your PBX. Free and effortless for Tele2, Telia, Bite and Baltneta (TellQ), up to 2 weeks for other systems.
Minimal time from your team, just setting criteria and testing the first calls.
Pricing, integrations and security, in detail.
Pricing
Start with a free trial
Try it on your own calls first. Then plans from 99€ / month with 40 hours of calls included.
See pricing
Integrations
Connects to your phone system
Free setup with Tele2, Telia, Bite and Baltneta (TellQ). Also 3CX and any PBX with an API, so you never upload calls by hand.
See integrations
Security
Your data stays protected
Data processed only in the EU, encrypted, and deleted from AI model storage after 30 days.
Check Security & Compliance
No. We connect it to your phone system, such as Tele2, Telia, Bite, Baltneta (TellQ) or 3CX, or any PBX with an API. Every call recording then arrives and gets analysed automatically.
Transcripts are 98% accurate on average even in Lithuanian, and more accurate still in widely spoken languages like English and Polish. Scoring follows the criteria you set, and every score links to a timestamp, so you can hear the moment and check how the AI reached it.
Head office managers see all calls. Department managers see their department, team leads see their team, and agents see only their own calls. You can add as many departments as you need.
Very little. Your team sets the evaluation criteria and tests the first calls, and we help along the way: you get documentation and an AI assistant that analyzes 20 conversations and suggests adjustments to your quality standard. If needed, Parnidia AI engineers help configure the criteria. We handle the phone system connection.
In 1 day. You get free trial access within a day of signing up. When you’re ready, connecting your phone system is free and effortless for Tele2, Telia, Bite and Baltneta (TellQ), and takes up to 2 weeks for other PBX systems.
Yes. You get 14 days free, with up to 10 hours of your own calls analysed. Upload a few recordings and see the scores before you connect anything.
Yes. Calls are processed only in the EU, with strict encryption and limited access. We delete your data within 30 days of contract termination, and we can agree on a different deletion schedule if you need one. Our Security & Compliance page has the details.
Try it free for 14 days on your own calls. No card needed, and you get access within 1 day.
