Answer every call, day and night

An AI voice agent that picks up straight away, books appointments and hands calls to your team when needed.
★★★★★
5/5 average rating
G2
SourceForge
Get a demo
Black double checkmark icon

Trusted by leading Baltic brands

Home by NB logo
Crocs logo
Verskis logo
Audimas logo
Open24 logo
Imperija logo
Numai logo
CoFive logo
Teida logo
Sapiegos Clinic logo
ISM University logo
Metida logo
Action by Apollo logo
Via Lietuva logo
O'Learys logo
MDS Terasos logo
Ermitažas logo

Proven Results

Numbers from Baltic companies that automated their customer service with Parnidia
Animuota raudonoji panda su ausinėmis ir oranžiniu kimono, spaudžiantis 100% antspaudą, fone grafikai ir daugybė varnelės ženklų.
Reduced Customer Service Costs by 60%

After Open24 installed 9 AI Chat Agents for 3 e-commerce brands in 3 different markets: Lithuania, Latvia and Estonia

See One of Them in Action

icon of black arrow pointing rightwards
Raudonoji panda su ausinėmis ir raudona oranžiniu kimano laiko oranžinį skydą, blokuodama violetinį energijos sūkurį.
Neria handles about 80% of customer inquiries for a SaaS platform

After Verskis.lt installed AI chat agent into their platform

Read Full Case Study

icon of black arrow pointing rightwards
Mieganti raudonoji panda su oranžiniu kimano supasi purpuriniame hamake šalia vinilinių įrašų ir kasečių.
Neria achieved 587% ROI for Home by NB e-shop

Through saved time and increased sales,

Read Full Case Study

icon of black arrow pointing rightwards

One agent for every call

Trained on your services, prices and schedules, and connected to your calendar and systems. It answers like your best receptionist, at any hour.

Answers every call, 24/7

Picks up straight away, day and night, and answers from your own information. No voicemail, no missed calls.

Handles many calls at once

Takes every call at the same time, so nobody waits on hold, even at peak hours.

Books appointments

Checks free times in your calendar or booking system, and books, moves or cancels appointments during the call.

Hands over to your team

When a person is needed, it forwards the call or sends your team a summary by SMS.

Works with your phone number

Runs on a new number or the one your customers already know, connected to your phone system.

Speaks your callers’ language

Recognises the caller’s language and replies in it, with a natural voice.

Sends follow-up SMS

Texts booking confirmations, links and next steps after the call, so nothing gets lost.

Shows what callers want

Transcripts, summaries and trending topics for every call, in the AI Helpdesk.

Included free with every agent

Your team runs it all from one Helpdesk

Every AI Voice Agent comes with the AI-first Helpdesk, where your team sees every call, takes over transfers and makes the agent better.

AI HelpdeskLive
CallsToday
R
RasaTransfer: damaged parcel
Needs you
T
TomasBooked an appointment
AI
I
IevaChanged delivery address
AI
M
MarkMissed call, called back
Solved
RasaPhone call
My parcel arrived damaged and I need a replacement.
AI transferred the call to Laura
Call summaryDamaged parcel. Customer wants a replacement and no return.Take call
Laura’s correctionReplacements ship within 24 hours.The AI answers this way from now on
This month
Answered by AI78%
Calls1,936
Top reasonBookings
01Take over any call

Every call in one place. When a person is needed, the call comes to your team with a summary.

02Correct once, it learns

Read every transcript, and fix an answer so the agent gets it right next time.

03See what it handles

How many calls the AI answers, and why customers call most.

Live in up to 8 weeks

Your team reviews and approves. We do the heavy lifting.

1

Your team

Kickoff

Fill in a short questionnaire and give us access to your calendar, CRM and phone system.

2

Parnidia

Knowledge base

We build the agent’s knowledge base from your website, services, prices and schedules.

3

Parnidia

Call flows and voice

We design how calls go, from greeting to booking or transfer, and pick the voice.

4

Parnidia

First version

We set up the first version and connect it to your phone number and systems.

5

Your team

Test calls

Your team calls the agent and tells us what to change. We refine it until you’re happy.

6

Your team

Launch

Forward your number to the agent, and it starts answering your callers.

About 4 hours of your team’s time for sharing details, access and test calls.

Everything you need to know before you start

Pricing, integrations and security, in detail.

Frequently asked questions

How natural does it sound?

In English, it sounds like a native speaker. In Lithuanian, it sounds far more natural than older robotic voice systems, but it can still occasionally put the stress on the wrong syllable. It handles interruptions, keeps a normal pace and answers only from the information we set up with you.

What happens when it doesn’t know the answer?

It says so instead of guessing. It can forward the call to your team or send them a summary by SMS so they can call back.

Can we keep our current phone number?

Yes. On the Growth plan the agent works on your current number. On the Start plan we set it up on a new number.

How much time does my team need to invest?

About 4 hours in total until launch, mostly for sharing information, giving access and making test calls. We handle the knowledge base, call flows and setup.

How long does it take to launch?

Usually up to 8 weeks from kickoff to launch, depending on how many systems we connect.

Which languages does it speak?

It speaks your callers’ language. The Start plan includes 1 language, and the Growth plan includes unlimited languages.

Is our customer data safe?

Yes. Data is hosted in the EU, processed under a signed DPA and never used to train AI models. Our Security & Compliance page has the details.

Talk to a founder

Hear the AI Voice Agent in action

Tell us how your calls are handled today. We’ll play examples from similar clients and walk you through the software.

Get a demo