Answer every customer in seconds, on every channel
An AI agent that resolves support questions, recommends products and checks orders 24/7.
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Trusted by leading Baltic brands
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After Open24 installed 9 AI Chat Agents for 3 e-commerce brands in 3 different markets: Lithuania, Latvia and Estonia
See One of Them in Action
After Verskis.lt installed AI chat agent into their platform
Read Full Case Study
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Through saved time and increased sales,
Read Full Case Study
Trained on your website, documents and product catalogue, and connected to your systems. It answers like your best team member, at any hour.
Answers from your own policies and documents, 24/7. Most repetitive questions never reach your team.
Understands what a customer needs, compares options and shares product links and discount codes.
Looks up orders, delivery times and stock in your systems, and completes bookings in the chat.
When a person is needed, the chat moves to your team with the full context.
Website, email, Messenger, Instagram and WhatsApp, all answered by the same agent.
Recognises the language of every message and replies in it, so every market gets the same service.
Summaries, trending topics and AI evaluations for every conversation, in the AI Helpdesk.
Every AI Chat Agent comes with the AI-first Helpdesk, where your team sees every chat, steps in and makes the agent better.
Every conversation in one inbox. Join live when a person is needed.
Reply with an AI draft, and fix an answer so the agent gets it right next time.
How many chats the AI handles, and what customers ask about most.
Your team reviews and approves. We do the heavy lifting.
Your team
Kickoff
Fill in a short questionnaire and give us access to the tools we’ll connect, like your store or Meta accounts.
Parnidia
Knowledge base
We build the agent’s knowledge base from your website, documents and catalogue.
Parnidia
First version
We set up the first version of your AI agent and connect it to your systems.
Your team
Your review
You test the agent and tell us what to change. We refine it until you’re happy.
Parnidia
Final version
We finalise the agent based on your feedback and give your team access to the AI Helpdesk.
Your team
Launch
Add one code snippet to your website, and your AI agent starts answering customers.
About 2 hours of your team’s time for sharing details, access and testing.
Pricing, integrations, security and switching from your current tool.
Pricing
Simple monthly plans
Priced by conversation volume, so you pay for what you use. Setup is quoted on the demo call.
See pricing
Integrations
Connects to your stack
Shopify, WooCommerce, Magento, Pipedrive, HubSpot, WhatsApp and any system with an API.
See integrations
Security
Your data stays protected
GDPR-aligned processing, a signed DPA with every client and AI providers certified for SOC 2 and ISO 27001.
Check Security & Compliance
Migrations
Switching from another chatbot?
We move your knowledge base, flows and integrations for you.
See migrations
The agent answers only from the knowledge base we build from your website and documents, and from data in your internal systems, such as orders or bookings. It doesn’t search the open web, and we use specific AI engineering techniques to minimize the chance of hallucinations. After launch, we keep reviewing conversations to improve accuracy.
It says so instead of guessing. It can hand the conversation to your team or collect the customer’s contact details so you can follow up.
About 2 hours in total until launch, mostly for sharing information about your business, giving access and testing the agent. We handle the knowledge base, integrations and setup.
Usually up to 4 weeks from kickoff to launch, depending on how many systems we connect.
It replies in your customers’ language. Our chat agents are tested and work successfully in Lithuanian, Latvian, Estonian, Finnish, English, Russian, German and Spanish. Plans include 1 to 5 languages, and you can add more.
Most clients see a positive return within the first month. It depends on your chat volume and what your customer service costs today.
Yes. Data is processed under a signed DPA and never used to train AI models. All our AI model providers meet SOC 2, ISO 27001 and GDPR standards. See our Security & Compliance page for details.
No. The AI Chat Agent is optimized for e-commerce, but businesses in other industries, such as clinics, SaaS platforms and service companies, use it successfully too. It works for any business that answers customer questions.
Tell us how your customer service works today. We’ll show examples from similar clients and walk you through the software.
