One helpdesk for your AI agents and your team
Train your AI agents, step into conversations and track every chat and call.
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Trusted by leading Baltic brands
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After Open24 installed 9 AI Chat Agents for 3 e-commerce brands in 3 different markets: Lithuania, Latvia and Estonia
See One of Them in Action
After Verskis.lt installed AI chat agent into their platform
Read Full Case Study
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Through saved time and increased sales,
Read Full Case Study
The AI does most of the work. Your team keeps it sharp, steps in when a person is needed and sees how every chat and call goes.
See how your AI agents and your call centre perform in one dashboard, by topic, channel and team.
Rate answers and correct mistakes right in the conversation, so your AI agents get better every week.
Change prices, policies or opening hours yourself, and the AI uses them straight away.
Join any chat when a person is needed, with AI-written drafts that save your team time.
Pick the AI product your team needs.
AI Chat Agent
Step into any chat
Your team sees every AI conversation, takes over when needed and replies with AI drafts.
See AI Chat Agent
AI Voice Agent
Every call, written down
Transcripts, summaries and handovers from your AI voice agent, ready for your team.
See AI Voice Agent
AI Call Analytics
Scores and coaching
Call scores, key moments and coaching for your call centre, next to your AI agents.
See AI Call Analytics
How it compares, what it connects to and how your data is kept safe.
Comparison
No per-seat fees
Zendesk and Front charge for every agent. Here the helpdesk comes with your AI product.
Parnidia vs Zendesk
Integrations
Connects to your systems
Your store, CRM and phone system come in through your AI products, plus any tool with an API.
See integrations
Security
Your data stays protected
GDPR-aligned processing, a signed DPA with every client and AI providers certified for SOC 2 and ISO 27001.
Check Security & Compliance
No. It’s included with AI Chat Agent, AI Voice Agent and AI Call Analytics, at no extra cost.
Not yet. It comes with any of our AI products, so start with the one that fits your team, and the helpdesk is ready from day one.
Start plans include 3 seats, and Growth plans include unlimited seats. There are no per-seat fees, so your team can grow without your bill growing.
They charge for every agent seat and add AI on top. Here the AI does most of the work, and the helpdesk is where your team steps in, sees results and leaves feedback on conversations. Parnidia AI engineers use that feedback to keep improving how your AI agent communicates, without you paying per seat.
Yes. Chat conversations, call transcripts and call scores sit in one place, depending on which products you use.
Yes. Anyone on your team can join a chat at any time, and the AI suggests a draft reply they can send or edit.
Yes. Data is processed under a signed DPA and never used to train AI models. All our AI model providers meet SOC 2, ISO 27001 and GDPR standards. Our Security & Compliance page has the details.
Tell us how your support team works today. We’ll show examples from similar clients and walk you through the helpdesk.
